[Resolved] Aircel — Balance detection from aircell | |||||
Hi, I made a landline call to [protected] at mumbai office 10:49.a.m On 08 / 08 / 2016, Aircell charged RS 30 for one call not more than 2 minutes, I contacted Aircell company they said u made a call to Africa, I verified the number from the company, we operate from maharashtra mumbai not from Africa & I checked my dialed call number every thing ok, my number is [protected], I Kindly to do the needful think as soon as possible Was this information helpful? | |||||
Sep 10, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Aug 09, 2016 Aircel Customer Care's response Dear Jayakumar Nadar,
We have refunded Rs 30/- towards wrongly charged as ISD call for making the local call to landline number and we have also rectified the issue.
Warm Regards,
Aircel Social Media Team
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 4 Comments | |||||
Comments
My issue abt wrong deduction of my balance is still not resolved the company representative who talked with me didnot provide me the right information and without listening to my issue he disconnected the call this is the worst exerience i have ever had with any telecom company my complain refrence no is 1-[protected]
I am recharge Onam offer 125 please give me extra 1 GB
Aircel Customer Care's response, Aug 11, 2016
Verified Support
Dear Pramodrajan, We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue: Aircel No.: Screenshot of offer message: Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team