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Aircel

Aircel — Balance got deducted on an account of mobile data

Address:Pune, Maharashtra, 411005

I recharged my mobile two time and both the times my mobile balance got cut after 2 to 3 days, On calling to customer care they are saying i have used Mobile data. I am sure i haven't used any mobile data. I am using Wifi at my home i really no need to use any mobile data.

Its happened two times every time i got answer that i have used mobile data. They are eating my money, On calling to customer they talk rudely and hang the phone.


See my mobile data usage for your reference in attachment.

My details
Name - Chaitanya Sahane
Mobile no - [protected]
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Comments

Dear Customer(siddheshsahane),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Reply
Dear siddheshsahane,

We have checked and found that you have used data without GPRS pack. Hence, you have been charged.

Warm Regards,
Aircel Social Media Team
Reply

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