[Resolved] Aircel — Balance is not credited into main balance

Dolly Tyagi

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110059
Website:	twitter.com/Aircel

I have recharged with 165 rs. in my aircel number.
Message I got after recharge : TT : 0 INR, P.F. balance : 143.48 INR
Recharge date and time :[protected]:11:50pm
Resolution of the complaint:
I have rechrged my mobile because of some emergency call and I dont know what kind of P.F balance you are suppose to showing in message..I request you to refund my money into main balance..I dont wanted to know what exactly P.F is..I am only concerned about my main balance.

It will be great if you resolve this problem as early as possible.because there can be emergency for anyone to recharge their number..If this case is happen with someone else again then probably "AIRCEL" will not gonna survive anymore..

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Oct 4, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

Aircel Customer Care's response Dear Dolly Tyagi,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date of offer message received:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Sep 03, 2016

Aircel Customer Care's response Dear Dolly Tyagi,

We would like to inform that you have done the recharge of RC_165/- on 1st Sept’16 and received the correct benefit at the time of recharge (Unlimited Local A2A entire day, except 5pm to 10pm where Local A2A would be charged @10p/min).

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team