[Resolved] Aircel — balance not credited

Sanjoy607

from Kolkata, West Bengal

Jan 25, 2018

Website: Aircel app

I have paid rs 146 thru aircel app which gives 28 days unlimited call+ 5 gb net. Transaction was successful. I got confirmation from the app too.
But still my main balance deducted from 46 to 35 rs as data charge and call charge. It will be zero in a few hours.
Check the transaction, credit the benefits and refund the deducted money. I am attaching the screen shot of the money receipt.

+1 photos

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Mar 14, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

Aircel Customer Care's response Dear Customer (Sanjoy607),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 10, 2018

Aircel Customer Care's response Dear Customer (Sanjoy607),

We would like to inform you that as per our system check your recharge was unsuccessful. The deducted amount will be reversed within 7 working days if not done do let us know.

Warm Regards,
Aircel Social Media Team

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Comments

VIVEK SREERAM

from Hyderabad, Telangana

Jan 26, 2018

Hi sir

Iam an aircel customer my mobile no: [protected] prepaid sim
I want my call histroy of two months this is urgent pzzzz plzzz
Plzzz mail to me my id:[protected]@gmail.com
Or [protected]@gmail.com

Aircel Customer Care's response, Jan 27, 2018

Verified Support

Dear Vivek,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team