Aircel — Balance problem and irritating behavior | |||||
My aircel number is [protected]. from past few days, there is a new trend in your service; 5 or 6 rupees are charged almost everyday from my account due to some nonsense vas, which i did'not even activate myself. i never complained about it as i don't intend to bargain with your disgusting representatives. But on 13th july at 4:30 pm your company have charged me 40 rupees at once. i called your customer care, that representative of yours was very much reluctant to acknowledge mistake. whatever he refunded my money for then. but again after an hour i was charged 23 rupees and this time it was after midnight! so that i can't even call your customer care. I'm using aircel for long time but never faced this type of situation. is this what i deserve for preferring your service above all? is this the service your company is obliged to provide us? What i demand is, please refund my 23 rupees immediately and stop this type of nonsense behaviors. otherwise i will change my sim card with another company and take this issue up to the consumer affairs department Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi Sourav,
We have checked and found that Rs 23 (PI - 23) benefit:- (Get 100 MB 3G/2G data balance, validity for 3 days) deducted on[protected] at 00:04 am. from your main account. As a good will gesture service (KOLPI23) deactivated and INR23 posted to your account on 16th July 2016.
Warm Regards,
Aircel Social Media Team
We have checked and found that Rs 23 (PI - 23) benefit:- (Get 100 MB 3G/2G data balance, validity for 3 days) deducted on[protected] at 00:04 am. from your main account. As a good will gesture service (KOLPI23) deactivated and INR23 posted to your account on 16th July 2016.
Warm Regards,
Aircel Social Media Team
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+91 97 3819 9010
+91 12 4476 5000 [Head Office]
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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We apologise for the inconvenience caused. Please share "Any message received upon deduction" so that our team can look into your issue.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team