[Resolved] Aircel — Bill amount fraud | |||||
Sir I had bought a aircel postpaid number [protected] from a aircel agent, the agent informed me that for mnc employers first Mont subscription will be free and informed that they had launched new plan for 350rs for unlimited 3g and he had offered me a sim under that scheme but now they are demanding to pay 988 rupees for less usage of arount 20-30 days and while calling to customer care they are responding properly.I want proper resolution for this issue. Was this information helpful? | |||||
Jun 11, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Apr 04, 2017 Aircel Customer Care's response Hi Prathip Rocky, We have forwarded your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Apr 07, 2017 Aircel Customer Care's response Dear Prathip rocky, We would like to inform you that as we have verified your number and found that you active with the plan Limitless 499 and the given plan has been started with your due consent and welcome letter and AV also processed for the plan. Two-month bill got generated for the number. Hence, we request you to clear the out stating amount of Rs.988 to nullify the Outstanding. Warm Regards, Aircel Social Media Team Verified Support May 05, 2017 Aircel Customer Care's response Dear Prathip rocky, We hope that our team got in touch with you and shared all the requisite information. Warm Regards, Aircel Social Media Team | |||||
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We have re-escalated your issue to the team. We will share an update soon.
Warm Regards,
Aircel Social Media Team
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Warm Regards,
Aircel Social Media Team