Aircel — Bill paid-But no updation | |||
Sir, I paid my post paid bill on 01.07.2015 for the mumber [protected] but today at 4.50pm i received a call from a number [protected]. A female staff asked me to pay my outstanding bill, I told that i was paid on mentioned date. Then she ask me about receipt number of bill that i paid. Is it my work to hold the bill always in my hands? Problem is at there end that no updation even its all computerised. Already i delayed to pay because of no res ponce from customer care. Again they doing same thing to hurt the customer. Msg i received after paid my bill amount 1272.00 is... Info: PUR/AIRCEL CELLULAR LIMITE/CHENNAI/AIRCEL CELLULAR LIMITED I am totally disappointed due to postpaid. Kindly help me to change my plan from postpaid to prepaid. Regards G.Thiyagarajan [protected] Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
HI ThiyagarajanG
We have checked your issue and found that the payment of Rs.1272/- has already been updated in our records on 1/7/2015 and
currently there is nil outstanding. And regarding migration to prepaid, you have to walk in to nearest Aircel Center and provide address proof, id proof, billed and the unbilled amounts have to be cleared and
subsequently, you have to first recharge and second recharge.
Tried reaching you, but unable to reach.
Thanks
Aircel
We have checked your issue and found that the payment of Rs.1272/- has already been updated in our records on 1/7/2015 and
currently there is nil outstanding. And regarding migration to prepaid, you have to walk in to nearest Aircel Center and provide address proof, id proof, billed and the unbilled amounts have to be cleared and
subsequently, you have to first recharge and second recharge.
Tried reaching you, but unable to reach.
Thanks
Aircel
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in