[Resolved] Aircel — Bill related issue

Parmeshwar5233

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	m.aircel.com

Hi i am a user of aircel postpaid and while traveling in roaming there was no aircel network in jharkhand as well ao my connection was running on vodafone network now i got a bill of 800 rs as if Aircel network available in that area i will have to pay only 200 so i want waveoff my bill otherwise i will never pay and go with other operators.

Thanks and regards
Parmeshwar
[protected]

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May 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2017

Aircel Customer Care's response Dear Parmeshwar5233,

We would like to inform you that as you latched on to Vodafone network the charges are found correct and we are unable to provide any waive off for the same.

Warm Regards,
Aircel Social Media Team

Mar 23, 2017

Updated by Parmeshwar5233 If you do not have the aircel network in roaming then what can i do ..can i install the aircel network in other area or something else ..let me know...if you are thinking this is my fault that i am using aircel that does not have network in other area and i am going to pay for the roaming charges i am not the fool one ...so just check and contact me...otherwise i will go with other options..

Verified Support

Mar 24, 2017

Aircel Customer Care's response Dear Parmeshwar5233,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Mar 25, 2017

Aircel Customer Care's response Dear Parmeshwar5233,

We would like to inform you that, we are unable to process any adjustment from our side as the bill is generated as per consumption. Hence charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team

Mar 26, 2017

Updated by Parmeshwar5233 Ok no issue just see i will never pay any amount now ...you may close the number as your bill is not correct and you didn't call me yet ..how can you close the case without any confirmation of customer...just call me and share the detail with me otherwise you will what am i...

Verified Support

Mar 28, 2017

Aircel Customer Care's response Dear Parmeshwar5233,

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Mar 30, 2017

Aircel Customer Care's response Dear Parmeshwar5233,

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team