[Resolved] Aircel — Call charges

Ramesh Yv

from Bengaluru, Karnataka

Address:	560036
Website:	aircel.com

Iam took a new sim of aircel service provider
Actual my plan for std is frst 120 seconds 2p/1sec after that it charged 1p/2seconds but here not deducted plan wise for 20 minutes it charged 10.44 rs how?
Actually its charge for frst 120 second 2.40 rs afterthat for 1078 sec 5.40 rs totally 7.60 rs but here 10.44 rs charged ur network.. When i call to customer care to enquire about this they are totally irregular on their duties they not received my call even icalled 10 times they not respond why your company doing this type of cheating?

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Sep 23, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Aircel Customer Care's response Dear Ramesh Yv,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned details:

Sample no.

Date and time of call:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear Ramesh Yv,

We would like to inform you that your balance related issue will be resolved soon.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team