[Resolved]  Aircel — Cancellation

Address:

600063

Hi sir,

I got some message saying my rental will be increased from 149 to 225 from next cycle. then i was trying to close my aircel postpaid connections ([protected]/[protected]), but getting different reason from different customer care people.

- when i checked with the person gave me the new connection, he told he cant close it, i need to call cus care and get the details.

- first i called aicel cus care, one person told to get the nearest store room detail from mobile and go there in person and close it. send a message to 121, got some address in perungalathuer, after searing one hr didnt find the showroom and when i call ed that no also that person said its not aircel show room.

- 2nd time i told above issues and in another cus care caller she gave me tambaram address. and she didnt mentioned anything about closure dates etc.

- i went to tambaram aircel office and asked them to close or change it to prepaid. but they told my billing cycle is on 5th only and i need to wait till then and pay for that amount + some 1week extra charges. and asked me to come on 8th aug. not sure that time also they will accept this cancellation.

Now unnecessarily i need to pay more amount also for next month..

When they can give the new connection immediately why these much process and problem creating for the customer for closing the connections.

This may happen for all the people trying to close the connections, please take it to concerned person and help the people like me.

Thanks,
Santhamoorthy r