[Resolved] Aircel — Charge deduction for caller tune without my permission

Abhay Narayan Prajapati

Address:	Shahjahanpur, Uttar Pradesh, 242001
Website:	www.aircel.com

Complaints
1.charge deduction Rs. 35 for caller tune and Rs. 10 for song downloaded charges without my permission, forcely through a call from aircel . refund my balance Rs. 45
2. Your no. 198 disconnected without talk with company representetive.
3. Your vas no. 155223 giving no option for activation or deactivation of serrvices.

mobile no. [protected]

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Aug 6, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Abhay Narayan Prajapati,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Meanwhile please share Date & Time of deduction.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Abhay Narayan Prajapati,

wE Would like to inform you that Rs.45 charged for CRBT service will get credited back on your number within 24 working hours. CRBT service will get deactivated within 24 hours.

Warm Regards,
Aircel Social Care Team