Aircel — Charged amount not refunded for a deactivated service. | |||
Few days before I was charged Rs 30 for a service called Video talkies in my Aircel mobile no +91-[protected] (I suspect that this problem is due to browser programs). I have called the customer service and the person who spoke with me, informed that she will register to deactivate the service. Two days later, I received a confirmation that the service was deactivated. In this situation I would like to get my money (Rs 30) back to my phone. I request you to understand my concern and help me in this regard. Thank you very much for your help, in advance. Regards, Mayuran [protected] Was this information helpful? | |||
|
Aircel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I have also tried to reach the customer care executive for almost three days but Im failed all the time. The recorded voice informed me that they are busy and they are experiencing heavy traffic and my call was disconnected.
You informed that you will get back back to me but I did not receive any calls or emails from you. Please help me in this regard as soon as possible.
Dear MNayuran, ]
We would like to inform you that an amount of Rs. 30/- would be posted to your number as talktime within 24 working hours, same had been informed.
We would like to inform you that an amount of Rs. 30/- would be posted to your number as talktime within 24 working hours, same had been informed.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in