Aircel — Charged rs.1603 for a prepaid mobile connection | |||||
My mobile no. is [protected]. I changed from aircel postpaid to prepaid on July'15. Today I received a call from Delhi court [protected], stating that i have a bill amount of Rs.1603 and it has to be paid immediately otherwise a case will be filed on me in Aminjikarai police station. She asked my card details which I refused to give and asked me to pay online asap or a case will be filed immediately. She threatened me like a criminal and made me pay the amount online. She didn't even give me a time to call your customer care. Only after paying the amount she said that I'm now free. This is absolutely ridiculous. After paying the amount when I called your customer support they said that the amount paid is excess amount and it will be refunded. To receive the refund, I've to visit the nearest aircel store and when I visited there, they're redirecting me to your headoffice. It's going on round and round. Help me with this please. This is the relationship number the lady provided to pay the money 1-[protected]. My email address is kalay.[protected]@gmail.com Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
I want this resolved ASAP. Emailed as you requested. If you've any queries call me in this number [protected].
When will it be back to my account or will I be receiving any cheque. If it's a cheque, can you tell me when I'll receive it?
This afternoon I got a call from this number +91-[protected] saying that they are calling from Thirvanmyur RTO, a female named Lalitha.
They told me that AIRCEL telecom operator has raised a complaint against me for not paying an amount of Rs 65000 from the year 2014. They told me that the number was +91-[protected] and that I was using it in 2014 and not paid the dues. I was never a customer of AIRCEL and I have never even heard of that number in my lifetime.
When I told them the details, they told me that the issue has been raised by AIRCEL and that the Court has ordered to cancel all my documents and take me under custody for not paying the bills.
They mentioned my address clearly and told me that two policemen would come from the nearest police station and remand me and I had to fix an advocate and take up this case in the Egmore Court in Chennai on Monday.
They further told me that the last amount due was Rs. 2000 and if that was paid, the case would be revoked. They did not even give me time to verify and scared me. Hence, I agreed to make the payment and they asked me to go to the site - https://epayment.aircel.com/aircel-billpay/pmt_face.jsp and make the payment.
While making the payment, they asked me to select the Relationship No. / Account No. option and told me to enter the account number - 1-[protected] and asked me to make a payment of Rs.2000.
I made a payment using my internet banking. They told me to send the transaction ID and asked me to send my e-mail address to the number which they called so that they call relveive me from the case.
I had a doubt with them and went to the Aircel relationship center in Spencer Plaza, Chennai and told them the case.
To my shock, I could see that the account number which they asked me to make the payment was not linked to the number which they told was in my name.
The account number 1-[protected] is linked to the name of NEERAJ MOHAN with the mobile number +91-[protected].
I further inquired with the number they had mentioned earlier in the phone call (+91-[protected]) and to my shock I could see that the connection was in my name.
Further, I was shocked to see that three other numbers were registered on my name, so in total four numbers, out of which three are postpaid (disconnected now) and one prepaid number which is active and not in use.
These details were provided to me by the Aircel executive in the showroom.
Below are the numbers that are in my name with Aircel and I have NOT TAKEN ANY CONNECTION WITH AIRCEL. Somebody has misused my ID proofs and has got connections in my name.
I kindly request you to deactivate all these numbers as I DO NOT HAVE ANY CONNECTION WITH THEM.
+91-[protected] (POSTPAID)
+91-[protected] (POSTPAID)
+91-[protected] (POSTPAID)
+91-[protected] (PREPAID)
Please take action against the fraudulent caller I have mentioned (+91-[protected]) and please help me recover the sum of Rs. 2000 that I had paid.
My e-mail ID is siddharth.[protected]@gmail.com please help ASAP!!!
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They told me that AIRCEL telecom operator has raised a complaint against me for not paying an amount of Rs 65000 from the year 2014. They told me that the number was +91-[protected] and that I was using it in 2014 and not paid the dues. I was never a customer of AIRCEL and I have never even heard of that number in my lifetime.
When I told them the details, they told me that the issue has been raised by AIRCEL and that the Court has ordered to cancel all my documents and take me under custody for not paying the bills.
They mentioned my address clearly and told me that two policemen would come from the nearest police station and remand me and I had to fix an advocate and take up this case in the Egmore Court in Chennai on Monday.
They further told me that the last amount due was Rs. 2000 and if that was paid, the case would be revoked. They did not even give me time to verify and scared me. Hence, I agreed to make the payment and they asked me to go to the site - https://epayment.aircel.com/aircel-billpay/pmt_face.jsp and make the payment.
While making the payment, they asked me to select the Relationship No. / Account No. option and told me to enter the account number - 1-[protected] and asked me to make a payment of Rs.2000.
I made a payment using my internet banking. They told me to send the transaction ID and asked me to send my e-mail address to the number which they called so that they call relveive me from the case.
I had a doubt with them and went to the Aircel relationship center in Spencer Plaza, Chennai and told them the case.
To my shock, I could see that the account number which they asked me to make the payment was not linked to the number which they told was in my name.
The account number 1-[protected] is linked to the name of NEERAJ MOHAN with the mobile number +91-[protected].
I further inquired with the number they had mentioned earlier in the phone call (+91-[protected]) and to my shock I could see that the connection was in my name.
Further, I was shocked to see that three other numbers were registered on my name, so in total four numbers, out of which three are postpaid (disconnected now) and one prepaid number which is active and not in use.
These details were provided to me by the Aircel executive in the showroom.
Below are the numbers that are in my name with Aircel and I have NOT TAKEN ANY CONNECTION WITH AIRCEL. Somebody has misused my ID proofs and has got connections in my name.
I kindly request you to deactivate all these numbers as I DO NOT HAVE ANY CONNECTION WITH THEM.
+91-[protected] (POSTPAID)
+91-[protected] (POSTPAID)
+91-[protected] (POSTPAID)
+91-[protected] (PREPAID)
Please take action against the fraudulent caller I have mentioned (+91-[protected]) and please help me recover the sum of Rs. 2000 that I had paid.
My e-mail ID is siddharth.[protected]@gmail.com please help ASAP!!!
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in