[Resolved] Aircel — Cheated their customer

Immy Maavia

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700014
Website:	www.aircel.com

I recently recharge rate cutter and they charge me higher as per the tariff, I gone through the website to make sure why did they charge me and there is no black out day on 31oct 2016, it's says "blackout day on the day of Diwali" and today is not Diwali, I called Customer service and they telling me today is black out day, even I haven't received any message from Aircel that today is blackout day, I called customer care executive says and they telling me the same but when I asked them is today is Diwali then he hang up on me. I have 3aircel connection in my home and this was happened to all numbers. My concern is why did they provide wrong information and they charge us without any notification, I simply want my refund.

It's my humble request you to take action regarding this matter.

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Dec 5, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Aircel Customer Care's response Dear Imtiaz Alam,

We are forwarding your issue to the team. Meanwhile please share your amount deducted.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 04, 2016

Aircel Customer Care's response Dear Imtiaz Alam,

We would like to inform you that black out day was dediced by the circle team. SMS regarding same were sent on 30/10/2016. Hence, charging found correct & no waiver applicable in this regard.

Thanks and Regards
Aircel Social Media Team