Aircel — Complaint against wrongly deducted caller tune charge | |||||
Hello sir i am brijesh Kumawat my Mobile no [protected] aircel company My balance deducted for caller tune charge which not active on my no. And already complaint against this issue Recent today i call customer care before Recharge That " sir please tell me any service action or not active on my no. I want Recharge my no. And i am not take any loss or deduction any of vas & other deduction/charge. So please tell me can I recharge my Mobile no. And if any of deduction than liable aircel company than aircel costumeer executive says that i can Recharge not any of charge deduct from my account And when i am sure that not deduct any balance than my account Recharge from value 150 full tacktime. But just now balance have 114 rs deducted balance 36 rs Please generate a complaint and refund my balance i am not liable for this I have attachment of recording of talking for supportand understand my problem and please refund my balance. I am in trouble and problem Please help me against this issue urgently Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Hi Brijesh. The issue you have reported is a common occurrence with mobile phone operators. Nevertheless, I suggest you check at your end whether you had accidentally sent a request for the caller tune service. If not, then consider checking this with your operator’s customer care. In order to avert such in issue in future, try Billbachao. Billbachao is available as an app that you can download on your smartphone. This app helps you track your data consumption details and keeps you updated regarding any deductions from your available balance. The Self-Help feature of Billbachao enables you to deactivate any value added services activated on your number with or without your knowledge. This app even gives you a breakup of your daily calls, SMS, or data consumption. Should you approach the consumer court for a refund, you can easily produce these details to prove that you were charged for services without your knowledge.You can get this app here - http://bit.ly/ormbb
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We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Date & Time of deduction:
Any message received upon deduction:
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team