[Resolved] Aircel — Convert Aircel Postpaid to prepaid

Muralidharan1974

from Bengaluru, Karnataka

Address:

636705

Due to financial issue, i couldn't continue service with Aircel Postpaid connection. I have paid extra money with this bill cycle.

Please help to Convert my existing Aircel Postpaid Connection to Aircel PREPAID at the earliest.

Also i gave request letter for the same to my nearest Aircel Postpaid Show Room ( Millennium Aircel Dharmapuri)

Note : Attached the photostat copy of request letter, Photo ID Proof and Aircel SF form. Also attached the acknowledgement received from Millennium Aircel Dharmapuri.

Please do the needfull at the earliest and this will help me really lot :)

Regards,
Muralidharan

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Oct 22, 2016

Complaint marked as Resolved

Resolved the issue. Thanks for everyone who are worked on to fix this issue.

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Aircel Customer Care's response Dear Customer(kmuralidharan),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Oct 21, 2016

Updated by Muralidharan1974 Hi Aircel Team,

Thanks for converting My Postpaid connection to Prepaid.
Still my prepaid connection not activated and called up Aircel customer care and they are stated that, they didn't receive the prepaid request and i need to submit the address proof document to nearest Aircel Show room.

Can you please help me out on this and already submitted the ID proof and SF form to Millennium Aircel Show room Dharmapuri.

I couldn't use my number for last couple of days. Please help me out on this.

Thanks in Advance.

Regards,
Murali.

Verified Support

Oct 22, 2016

Aircel Customer Care's response Dear kmuralidharan,

We regret the inconvenience caused to you. This is to inform you that we have escalated your matter to our concerned team and they are working on this to resolve the issue at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Oct 22, 2016

Updated by Muralidharan1974 Hi Aircel Team,

Thanks for converting my Aircel Postpaid connection to Prepaid.
Can you please initiate and confirm the tentative time to get back my Postpaid Security Deposit money.

Note : Find the photostat copy of Security Deposit receipt from Millennium Aircel Dharmapuri

Please let me know if you need any additional information from me.

Regards,
Murali.

Verified Support

Nov 09, 2016

Aircel Customer Care's response Dear Customer(kmuralidharan),

We would like to inform you that as per policy, security deposit refund will be processed within 90 working days.

Thanks and Regards
Aircel Social Media Team