[Resolved] Aircel — Could not stop auto renewal of rs. 9 internet pack

sharma gauri

from Kolkata, West Bengal

Address:

700020

I subscribed for aircel 3G internet packs for a day Rs. 9 . Now it is getting auto renewed. I wanted 3G internet only for one day hence i subscribed for it. Now if I try to deactivate autorenewal I couldn't do it. I tried calling 121 but the customer care executive does not speak. Now it had deducted all my balance and I couldn't recharge. The service to customers is very poor. Now I regret for choosing Aircel.

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Oct 11, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2016

Aircel Customer Care's response Dear sharma gauri,

Thanks for reaching out to us. We request you to dial *121*091# to deactivate Rs. 9/- pack.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team