[Resolved] Aircel — customer care is not responding good | |||
I am r.rakesh mobile no is ([protected]) yesterday I call to customer care executive (198 tool free no) about the data is not connecting they told me that I am booking complaint ( I booked complaint) I told them to send me complaint number the kept in hold for 10 minute's to book complaint (noc) is there is need to keep in hold . I did a call again I asked them why u kept my call in hold last time who lift my phone give there id I will book complaint on them he told I will transfer to my manager and kept on hold Actualy in aircel they are not training good for costumer care executives I fried has went to job the is now in under graduation they are giving the calls without pre ft training they are working as they wish so I fell bad by talking with them Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Rakesh
We regret the inconvenience caused, Kindly share the following details so that our team can look into your issue:Aircel No.Alternate No:Problem faced in laptop/Mobile phone:Error message received if any:Handset Model & Brand:Location (including nearest landmark where issue is witnessed)Duration of issue (problem since when)issue with a specific website or all websiteBrowser being used (Default phone browser or Chrome /Dolphin etc.)
Warm Regards
Aircel Social Care Team
We regret the inconvenience caused, Kindly share the following details so that our team can look into your issue:Aircel No.Alternate No:Problem faced in laptop/Mobile phone:Error message received if any:Handset Model & Brand:Location (including nearest landmark where issue is witnessed)Duration of issue (problem since when)issue with a specific website or all websiteBrowser being used (Default phone browser or Chrome /Dolphin etc.)
Warm Regards
Aircel Social Care Team
Hi Rakesh,
SR 1-[protected]Kindly note that there is no data recharge on your account and hence you were unable to connect to Aircel.Kindly note that 3G is not active on customers account, We request you to dial *3# to activate 3G from his number.kindly recharge your account and then try to use data.
Regards,
Aircel
SR 1-[protected]Kindly note that there is no data recharge on your account and hence you were unable to connect to Aircel.Kindly note that 3G is not active on customers account, We request you to dial *3# to activate 3G from his number.kindly recharge your account and then try to use data.
Regards,
Aircel
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in