Aircel — Customer care issue

Address:

Chennai, Tamil Nadu

I am trying to reach out to Aircel customer care (121 ) for an unique issue. The customer care automated answers did not have complaints options and did not allow me any option to talk to the customer care executive. As a Consumer there should be option to talk to the executive directly. Such service is not provided and wasting time when there is an emergency. Please advice all mobile operators to have the option to talk to the customer care executives directly in the main menu itself my phone number [protected]