[Resolved] Aircel — Customer support executive

RajAmar

from Jammu, Jammu and Kashmir

Address:	Gautam Buddh Nagar, Uttar Pradesh, 777254
Website:	www.consumercomplaints.in

My no. Is from Delhi NCR & I have called to 198 & then I had a word with some of your executive n then he had forward my call to data services provider and then he asked me, what's your problem sir, then as I told him like my 3g data is not working then hi told me thanks for aircel & then hangup the phon.. and after same tym I have tried so many times they are still not replying me.. at least they are not receiving my phone.. so what should I do ? Plz tel me.. my internet is not working

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Dec 17, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

Aircel Customer Care's response Dear RajAmar,

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Signal Bars:
Alternate No.:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 16, 2016

Aircel Customer Care's response Dear RajAmar,

We request you to please share the concerned Aircel number as we have checked the number [protected] and found that the number is disconnected under MNP port out request and belongs to UP circle.

Thanks and Regards

Aircel Social Media Team

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Comments

Rõhît Bïtâké

from Pune, Maharashtra

My outgoing calls has been stopped

Aircel Customer Care's response, Nov 17, 2016

Verified Support

Dear Rõhît Bïtâké,

We apologise for the inconvenience caused. Please share Aircel Number so that our team can look into your issue.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

nil1000

from Pune, Maharashtra

My balance is deducted without any proper reason. And in customer care they can't help me. If this will continue then I will take another complaint to trai or I will go to consumer forum.

Aircel Customer Care's response, Nov 17, 2016

Verified Support

Dear nil1000,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date & Time of deduction:

Amount Deducted:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

vinothsanthanaraj

from Mumbai, Maharashtra

Hi,

This is my Aircel no: [protected] of Karnataka, currently in Mumbai.

If anybody sent any messages& OTP(password) to me, I have not received.
And also I could't do topup recharge.

I contact customer care more than 3 times but not solved.

Please solve this issue, Thankyou

Aircel Customer Care's response, Nov 17, 2016

Verified Support

Dear vinothsanthanaraj,

Thanks for reaching out to us. Kindly share the following information in order to look into your issue:

Alternate number :
Full address with nearest landmark:
Network customer is latched to (connected to):
Has customer tried to do manual selection & if the problem still exists?
Error message received:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 24, 2016

Verified Support

Dear vinothsanthanaraj,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Thanks and Regards

Aircel Social Media Team