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[Resolved]  Aircel — Data pack hone ke bad bhi mere account se blance kate hai

Sir mere number pe data pack hone ke bad bhi mere main account aur promo balance se kata hai jo ki main account ka 3 repaye kich paise aur promo balance se 41 repaye kuch paisa jabaki nere number pe data palan active tha aur jab hamane 198 pe bat bhi ki to waha se response aaya ki ha aap ke numbers pe data plance active hai aur usaki date 11 nov tak hai usake bad hai ne kaha ki mere account se paise kyo kate to usaka koi salusan nahi mila aur na hi mere paise mere number hai [protected] agar mere paise nahi aaye to phir kya mtlb aircel sim us karne ka number hi band kar dena hi achcha rahega aur bhi kampani hai nahi rahana es bakwash company me
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Dec 5, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2016
Aircel Customer Care's response Dear chandrashek,

We have checked your account details & found that your number has been activated from our end. Please check & confirm the same.

Thanks and Regards
Aircel Social Media Team
Verified Support
Nov 04, 2016
Aircel Customer Care's response Dear Customer(Ra razim raza),

We have verified your account details and found that an amount was deducted towards internet usage post completing the free benefit, hence you are charged as per the base plan of 15paisa/10kbps. We regret to inform that we would not be able to refund any amount for the same.

Thanks and Regards

Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

My new aircel number [protected] and first I call 121 and give my details of identity but not active my Sim than I call 59059 but its not respond only taking about call 59059 for talevarification

Reply
Dialer tune not listen .i paid the charge of this service . customer care nub not take this Sirius. My nub [protected].
I face this problem for last 5 days. And call care many times plzzz help me
Reply
Aircel Customer Care's response, Nov 2, 2016
Verified Support
Dear Amit balihara,

We are forwarding your issue to the team. Meanwhile please share your alternate number.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Nov 4, 2016
Verified Support
Dear Amit balihara,

We would like to inform you that CRBT is working fine & no issue found at ur end.

Thanks and Regards
Aircel Social Media Team

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