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[Resolved]  Aircel — Data usage

Address:Salem, Tamil Nadu, 636008
Website:CONSUMER COMPLAINTS

Dear Sir,
I have done a recharge of 453rupees online on 12th Apr'16.i got 353 talktime &3gb data credited in my ac.Already i had balance of 100+mbs in my ac.After using data on 13th Apr'16 Morning there is a sms displaying 55mb used and 553 rupees deducted.i contacted customercare.they are saying after existing data usage next data usage will be taken from main ac not from free data which is available 3gb in my ac.It was so sad to receive such response from aircel.Recharge amnt is 453 is taken into ac but the 3gb data.How it is possible.
there is no such conditions online or any sms intimation and how will you deduct amount while data balance is available in my ac.
Please look into this matter and reverse the deducted amnt rs.553 at earliest.
Details as follows,
Aircel No:[protected].
Recharge Date:12th Apr'16.
Mode of Recharge:Online thro Net Banking.
Transaction ID:TNR[protected].


Regards,
Nowshad PH
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Aug 8, 2021
Complaint marked as Resolved 
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Comments

Dear Customer(NOWSHAD PH),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Customer(NOWSHAD PH),

We would like to inform you that amount deducted against GPRS services. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply

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