[Resolved] Aircel — Data+main balance

chak.amit.1234

from Gurgaon, Haryana

Address:

Kolkata, West Bengal, 700146

On 28sept 2016 i recharged my number amount of 178 benefit of 1.25gb high speed + unlimited 2g data for 28 days..
Till 4th oct 11.59 pm i had 1.94 in main balance. And i had used less than 400mb out of 1.25 gb..
I didn't have any vas or other active services.
On 5th oct 12.04 am i had 0.14 rs in main and unable to connet internet...
Now i want justice... It's aircel employees fault not their owner's.
I want my main balances and my over 825mb + unlimted data back..
My no - [protected]
Kolkata, west bengal, pin -700146
Hoping for justice

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Nov 13, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 05, 2016

Updated by chak.amit.1234 i have submitted proves on comments box

Verified Support

Oct 05, 2016

Aircel Customer Care's response Dear Customer(chak.amit.1234),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 13, 2016

Aircel Customer Care's response Dear Customer(chak.amit.1234),

We would like to inform that as per CDR, balance got deducted Rs.1.80 (Before balance Rs.1.94 and After balance Rs.0.14) for using GPRS in 3G connectivity (usage 2.7627 MB & default browsing charges 10kb/15p) from 10/4/2016 at 10:42:43 PM to 10/5/2016 at 12:04:15 AM. Surfing started on your umber on 10/4/2016 at 10:42:43 PM and continued internet surfing post 23:59:59 and 1.5GB 2G data validity for 7 nights offer expired on[protected], that's why balance got deducted from main account as per 15p/10kb. So charging found correct & not eligible for waiver.

Thanks and Regards

Aircel Social Media Team

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Comments

chak.amit.1234

from Gurgaon, Haryana

my proves

thiru007

from Chennai, Tamil Nadu

My name is baalaji, i have a my own property in mathadipattu, pondicherry. So i offer for rf tower to construct in my land with rent basis, contact me @[protected].Or [protected]@ [protected]@gmail.Com. Thank you.

Aircel Customer Care's response, Oct 8, 2016

Verified Support

Dear Customer(thiru007 ),

We would like to inform you that authority of installing a tower is with GTL company. So, visit the link given below and fill in the requisite details for the same:

http://www.gtllimited.com/ind/contact_us.aspx

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team