[Resolved] Aircel — Dedect my balanced

anilkumar.itbp8

from Gurgaon, Haryana

Address:

181201

Dear sir/madam

I have a aircel prepaid connection no. [protected]. Sir deduct my balance without any reason. Morning time ma mere balance deduct hua 50 rupees. Maine customer care ma v call kiya par koi response nhi mila baad ma pta chala ki caller tunes koi activate hui hai, but sir meri taraf sa koi v tunes activate nhi ki gai

Sir, help me and pls refund my balance 50 rupees n stop this service...

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Sep 19, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Aircel Customer Care's response Dear anilkumar.itbp8,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 19, 2016

Aircel Customer Care's response Dear Anil Kumar,

We would like to inform you that as per our records CRBT service was activated on 18th Aug 2016 after due consent from you. We have a dual consent record from your end in lieu of which the service was activated. However, we have processed refund of Rs 39 in your account and it will be done within 24 hrs.

Thanks and Regards
Aircel Social Media Team