[Resolved] Aircel — Deduct my balance [protected] .

veerupaql

from Delhi, Delhi

Address:

New Delhi, Delhi

Deduct my balance my no. is[protected] not any response i take legally action. not take any action by ur comapny. deduct my balance @Rs 50. last reacharge is @Rs155. i call several time but not response . two times deduct my balance without my permission . i request refund my balance .i call another aircel no . i told about my problem but he says that process mai h . mene again call ki but no. nhi mela . i take legally action on this matter in consumer forum . they were not satisfied customers many customer suffer same problem. mentallly torser me . i request refund my balance as soon as.

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Sep 23, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear Customer (veerupaql),

We would like to inform you that you have subscribed Value Added Service like MASCUB2 on your Aircel number [protected] via WAP mode on 16thJuly’16 for which you have been renewal charged Rs50. The VAS has activated post your double consent and charges are found correct hence no waiver applicable for the same.

Warm Regards,
Aircel Social Media Team

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear veerupaql,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team