[Resolved] Aircel — Deducted amount even plan has Unlimited data

[email protected]

from Delhi, Delhi

Address:	221007
Website:	www.aircel.com

I am Prashant and using same internet pack on mobile no. [protected] continuously for 4 months. There has not any such deduction made by company on account of exceeded use of data as that plan is Rs.289 Unlimited 10 GB.

The incidence happened on 6 March 17. They deducted Rs. 11 from my main account on cost o[censored]sing exceed data. I did not understand how they deducted saying use of exceed data. I have been using Rs. 289 Internet pack last 4 months but deduction never happened even exceed of data ie 10 GB till the date of its expiry. But I did not understand why this happened on 6 March 17 they deducted rs. 11 from my main account even plan would expire on 10 March 17.

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Apr 17, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Aircel Customer Care's response Dear S.Prashant108,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Mar 15, 2017

Aircel Customer Care's response Dear S.Prashant108,

We would like to inform you that as per the records, there is a balance deduction of Rs 11/- towards the Data usage on 6/03/2017. However, as goodwill Waiver Rs. 11/- has already been credited to your account.

Warm Regards,
Aircel Social Media Team