[Resolved] Aircel — Deducting balance

SunnY M

from Mysore, Karnataka

Address:

Mysore, Karnataka

Hi Team, Even am having GPRS balance with the validity 12th august in my mobile, My main balance is getting deducted for Internet usage from 7/7/2014 02:20AM. even today they deucted again 8/- for that. Mobile number : [protected]

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Complaint marked as Resolved

Aircel should inform their customers before changing their recharge plans. Before aircel was giving 250MB 3g data for the 144/- recharge along with the talktime. I thought it is still continuning, But it was changed to 2G data and reduced to 200 MB. Without knowing this i was using my Data in 3g, hence the balance was deducted. Complaint was not resolved. but i know they wont do anymore after this.Hence updating the status as resolved complaint by myself.

Aircel customer support has been notified about the posted complaint.

Jul 10, 2014

Updated by SunnY M Aircel should inform their customers before changing their recharge plans.
Before aircel was giving 250MB 3g data for the 144/- recharge along with the talktime.
I thought it is still continuning, But it was changed to 2G data and reduced to 200 MB.
Without knowing this i was using my Data in 3g, hence the balance was deducted.
Complaint was not resolved. but i know they wont do anymore after this.Hence updating the status as resolved complaint by myself.