Aircel — Deduction of balance from mobile without permission, Not refunded | |||
I recharged my Aircel number [protected] with RS.150 topup and received the normal Rs. 160 in my balance at 9 AM on 14th March, 2015. At 11 AM the balance in my account was ZERO. After having contacted customer care numerous times, all I have received is excuses like Call after 4 hours, call after 24 hours, or Server is down. The behavior of these customer care executives is extremely inappropriate (especially Anjana and Madhusmita). I have not received the refund of my balance, nor an explanation as to why my balance was deducted. It is a severe Mental Harassment and loss of precious time in addition to loss of money. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
HI Shanx,
We have verified the your’s account details and found that the
amount was deducted from your account were towards data (GPRS)
usage. Since you have used data post consumption of the limited
data quota, it was charged as per default tariff plan @10p/10kb and
subsequently the amount was deducted from your’s main account and
there was no wrong charging from your account.
We have verified the your’s account details and found that the
amount was deducted from your account were towards data (GPRS)
usage. Since you have used data post consumption of the limited
data quota, it was charged as per default tariff plan @10p/10kb and
subsequently the amount was deducted from your’s main account and
there was no wrong charging from your account.
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in