[Resolved]  Aircel — Deduction of balance from my prepaid account!

Address:	Bangalore, Karnataka, 560078
Website:	www.aircel.com

Hello Sir/Mam,

I am the user of mobile number [protected].

Last month I recharged with Rs. 145/- (145 talk time + 145 MB Data). The issue was I did not make any Local/STD calls but on sudden my account balance was 0.
I called customer care and they said it was because of internet usage! So I requested the customer care lady who picked the call; to activate the feature
which should NOT allow me to connect to internet once my data balance is over; i.e. it should not deduct any money from my prepaid balance!
She did something and finally said it's done, next time onwards it won't allow you to use internet once your data balance is over.
I also suggest them to check their system and recordings if they want to verify this.

Now 2-3 days back; I recharged with Rs. 145/- again and also I have not made any calls and suddenly my balance was 0! When I called customer care,
they now are saying it's due to internet usage! Oh God; what's going on! This makes me really crazy, the feature was activated last month and
confirmed by that lady! and now how same issue occurs? This is purely mistake from their end, so I requested them to revert Rs. 145/- to my account!

But as usual; now aircel customer care people does not listen anything; and answer me one thing always: "It cannot be refunded!"

Even if I do not get any refund from aircel for me;
Aircel is a fraud company and whose policy is to cheat customer,
a 3rd class customer care and uneducated appellate team!

I just wanted; people know the fact about aircel! I say aircel bye bye forever and wish aircel lose it's all money and all people in aircel beg on the road!

Thanks!