Aircel — Deduction of balance without any usage

rinku chaubey

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

I am using aircel no [protected] . Yesterday night my balance was Rs 59 & today it is Rs .01. Kindly provide me the reason of deduction the amount as I have not used anything overnight. I have called your call centre but there no transaction is showing & they had advised me to call after 2 hours. I am continuously trying to call but due to heavy consuction they are disconnecting the line. Kindly help & charge back my balance urgently as I need to do urgent calls. Lokenath Dubey

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Lokenath Dubey,

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks &amp; Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

rinku chaubey

from Mumbai, Maharashtra

Kindly ask Aircel to check my balance on 16th Oct &amp; provide the data on 16th Oct night.On 16th Oct night my balance was Rs 59 &amp; on 17th Oct morning it was Re 0.01. We had called call centre as per them there were no DATA in their record &amp; he asked us to call after 2 hrs. After 2 hrs when I had called till today no one from call centre is picking the call. We always get response that "we are experiencing heavy traffic " &amp; disconnecting the line. This is really not acceptable from Aircel. I need the details of deduction of 16th Oct night &amp; provide the DATA.