Aircel — deduction of balance without knowledge | |||
i am a aircel customer from assam i would like to inform you that aircel assam is cheating costomers by automatically activating many services and deduct balance without customer knowledge, i have approx. 100 rs balance in my mobile num- [protected] on 27/06/2015 morning. And with in 4 hours many services was activated without my knowledge, And this was not for first time. I complaint about the issue to customer care bt they did not respond in correct way. Was this information helpful? | |||
Aircel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Paavan,
Greetings from Aircel!
This is to inform you that Rs.30 was deducted on 6/25/2015 15:33:09 for VALPACKS service, Rs.40 was deducted on 6/27/2015 11:18:42 for ALLCHW AND Rs.30 was deducted on 6/27/2015 11:35:29 for TINYTV30 consent id are CG10102150627111837984120 & CG15502150627113523993872. However we have processed for the refund of the deducted amount on Good will Gesture and the same will be credited in your mobile number main account within 48 hrs. Please ignore those website or web link which are chargeable, to stop this type of charging.
Looking for your kind co - operation and assuring best of our services.
Truly
Customer Service Desk, Aircel.
Greetings from Aircel!
This is to inform you that Rs.30 was deducted on 6/25/2015 15:33:09 for VALPACKS service, Rs.40 was deducted on 6/27/2015 11:18:42 for ALLCHW AND Rs.30 was deducted on 6/27/2015 11:35:29 for TINYTV30 consent id are CG10102150627111837984120 & CG15502150627113523993872. However we have processed for the refund of the deducted amount on Good will Gesture and the same will be credited in your mobile number main account within 48 hrs. Please ignore those website or web link which are chargeable, to stop this type of charging.
Looking for your kind co - operation and assuring best of our services.
Truly
Customer Service Desk, Aircel.
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in