[Resolved] Aircel — Deduction of balances

sanchari sarkar

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700034

Yesterday (26/10/2016) i have done a recharge of rs 20 in my aircel number after one call i saw that rs 0.27 was deducted, and after deduction i saw my balance was there of rs 15 and after sometime when i checked my balance and it was showing rs 0.07. I did not got any message that why my full amount of rs 15 was deducted. Then i called to your customer care i spoked with them nothing happened. After that time i was trying to connect with customer care but i was not getting connected till today evening. This was happening with me from last 3-4 days whenever i am doing recharge of rs 10 or rs 20 my balance is getting debited. Please check this issue and as soon as possible refund my money back.

Was this information helpful?

No (0)

Yes (0)

Dec 5, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

Aircel Customer Care's response Dear sanchari sarkar,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Nov 04, 2016

Aircel Customer Care's response Dear sanchari sarkar,

As per system check, you recharged SRC-4 on 17/08/16 at 20:39 benefit:-(Local A2A 10p/min, Local A2O 25/min, STD 30p/min, LL 3p/sec, for 90 days validity & 250 MB data per month for 3 month ).

As per CDR, balance got deducted Rs.0.25 for making outgoing call to this ( sample :- 94325##### ) total duration 16 sec, on 10/26/2016 at 9:52:00 AM again as per CDR, balance got deducted Rs.15.15 for using gprs (usage volume 0.986 mb & default browsing charges 15p/10kb) on 10/26/2016 at 9:52:51 AM, before balance Rs.15.22 & after balance Rs.0.07, after crossed 250 mb data balance then charged from main account. So charging found correct and not eligible for waiver.

Thanks and Regards
Aircel Social Media Team

Related Aircel reviews

View all 10591 Aircel Reviews

Comments

Niks71

from Ranchi, Jharkhand

I did mnp from Telenor to aircel .my aircel sim activated but the sim is not detected in any of the smart phones but working well in old phones. shopkeeper said me he can't do anything plz provide me solution-[protected]_nikhil gupta

Aircel Customer Care's response, Nov 2, 2016

Verified Support

Dear niks71,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Prashanth Kumar 123

from Hyderabad, Telangana

I converted my balance to internet 9 rs pack after it is cutting daily iam [censored]ed with this i deactivated also again it is cutting please remove that [censored] internet pack from my sim

Aircel Customer Care's response, Nov 2, 2016

Verified Support

Dear Prashanth Kumar 123,

We apologise for the inconvenience caused. Please share your aircel number so that our team can look into your issue

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team