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Aircel

Aircel — Deduction of money anytime

Address:Kolkata, West Bengal

I want to.register a complaint against aircel regarding deduction of balance for the services which I never activated on my mobile . Last week suddenly i found that they activated my caller tune and deducted R.20/- again 2 days later they activated another service of Rs.10/- ans i got an sms " Thank you for subscribing..." My mobile number is [protected]. I called to their customer care service and informed the same but their attitude was not at all friendly, they even do not know how to talk to their customer. They told me that i activated the same but which was false.Also they told if i want to leave the connection i can leave. Very often i faced the same problem i.e deduction of money without my concent. Now i found it disappointing ans further repeatation of it i will be left no other option but choose another connection with remaining the same no.
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Comments

Hi mitra

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quic k resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Reply
Dear mitra,

Post system check no such deduction have been found in you's no. You have to provide the date of the deductions

.Regards,
Aircel Customer Care
Reply
Yes sure Rs.20/- deducted on 05/05/2015 and Rs. 10/- deducted within 2-3 days after 05/05/15. I have the sms in my mobile of duducting Rs.20/- but the message of deducting Rs.10/- is deleted somehow. I request your good self please check your in your system once again.
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