Aircel — Deduction of money from my balance

Prudhvrj

Address:

Warangal, Andhra Pradesh

I am prudhvi my air cell No. [protected] Aircel frequently deducting money from my balance with a message that I had subscribed for Tiny TV, NDTV APP. Even though I have not subscribed to it. I have called to 198 customer care caller told that problem will be solved with in 48hrs and money will be refunded. After 48hrs I have called once again they told they need another 24hrs for refund. RECENTLY today they deducted money form my balance once again. So Please look into the problem and solve as soon as possible.

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Prudhvrj,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Prudhvrj,

We would like to inform you that VAS service TINYTVpack has been reactivated on customers account and hence was charged Rs.30 for the same.

Kindly note that an amount of Rs.30 has been credited back to your account on 17th Jul'15.

Regards,
Aircel Social Care Team