Aircel — Deduction of mony Rs.5/SMS without my request and concent | |||
I am using the Aircel service from few days back Mob no. [protected] .Un fortunately fron Saturday 27/6/15 they are sending SMS related to Cricate score to my mobile and deducting Rs.5 each time.I haver never requested them to sent sms like this. still now they have deducted Rs. 15 on 27, 28, 19 June @Rs.5 each. Please take necessory action and reimburse my mony. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Today i visited Aircel service centre at Baranagar, 266 BTRoad at arround 5pm and talk to the representative there. She just inactivate the sms which was activated without my consent. When I asked her she told sometime it happens. When I aske about the refund of the amount she told at that time the system is not working, but when it start working if the problem is within 2-3 days she will reverse the amount in my account. I am waiting for that.
Dear subhendubp,
As per our system records, credit of 20/- have already been processed from our end . Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
As per our system records, credit of 20/- have already been processed from our end . Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
I have not yet received the amount of Rs.20/= as my account balance.
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in