Aircel — Deduction without reason

Address:Lucknow, Uttar Pradesh, 226001
Website:www.aircel.com

Dear Sir,
I am really fed with this balance deduction from aircel every now and then. It has become a habit of Aircel to deduct the balance without no reason.
I was on roaming few days back and used my 2G Mobile Internet, Aircel deducted my account balance of Rs.63 for using internet. When i raised a complaint to Aircel customer care they refused to refund by giving useless reasons.This is really unfair.
Pls Help.

Aditya
[protected]
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Dear Aditya(Angry Birds),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Dear Sir,
My main account balance got deducted on 17th June, i don't know the time because no notification arrived for deduction.
No message received till date.
Dear Aditya(Angry Birds),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Dear Aditya(Angry Birds),

We would like to inform you that data pack will not work on roaming if you are not selected data roaming option in your network settings. The amount deducted due to data charges and we don't do the refund of data charges.

Warm Regards,
Aircel Social Media Team
Thank you for your good service.

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