Aircel — Delay in activation of an existing connection

Dear Customer ([protected]@gmail.com),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Hello,

Following are my details:

Aircel No.: [protected]
Alternate No.: [protected]

I am really disappointed the kind of service Aircel is providing to the customers. They have a Appellate Authority to resolve escalations, However they only providing false data to the customer, for example on 30th May when i called them & asked for my activation status they told me "Your pre-provisioning process has been started & you will get it activated by maximum of 7 days ", However after 7 days while calling again they are telling, actually today only we have received your documents & it is going to take another 7 days. I am just wondering if they will repeat same thing again after 7 days. Also they are simply telling sometime it is going to take 7 days, sometimes 10 days & sometimes 15 days. Whom to complain against these guys ?

Following are the Appellate Authority contact number whom i have contacted :
Mobile: [protected]

Moreover all this pre-provisioning process started one week after submitting my documents for a duplicate SIM & it didn't went through as they said their is no proper data present for my number, I am just wondering I have been using this [protected] number since last 6+ years & i do remember I have submitted all required documents, got a verification call from Aircel call center before getting it activated, However why no data available ? is it my fault ? Please advise me whom to contact or i have to file a consumer case ?

Finally I am able to get a complain number (1-[protected]) for tracking this issue, Though i am not sure it's a valid one or not as they said i will get a SMS for the same & no SMS received so far. However what they said i can't contact anybody to tack the status for this complain, However the concern team will contact me if needed.

Wow, Now see the Irony no one is picking my call (Appellate Authority - [protected] ). I am just wondering how many more days required to activate a SIM, if at all it has to take more time. I just wanted to know how many more days, Don't we have any fixed timeline ?