Aircel — Detecting extra cost as well as not responding when i called customer care | |||
Hi My name is veera, im a customer for Aircel prepaid.i recharged for 225 rs and the balance got add 240 rs on jan-03-2015. On jan-11 the balance become zero. During jan-03 to jan-11 i made around 550 minutes call, as per my tariff plan and rate cutter the cost for this duration come around 150 rs, remaining 90 rs unnecessarily got detected. The most horrible thing is when i was trying to call customer care using 198, continuously they are disconnecting the call after i explain the problem. i called them 5 times from yesterday. still no response, while speaking to customer care executive itself they are disconnecting it. Please do the needful. thanks. Was this information helpful? | |||
|
Aircel customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Hi.,
Again today they detected 15 rs for Aircel deal activation. but i didn't activate any deals.i visited Aircel outlet to rectify this issue, they suggested to install some ad-blocker to avoid advertisement as they could not do anything from their end, after install the ad-blocker also i'm facing the same issue.
Aircel will give low cost tariff plans but they will detect the money through this way.
How come without any confirmation they can activate it?, even though i sent a STOP message to 155223, but its getting repeated.
Aircel Sucks!!!
Again today they detected 15 rs for Aircel deal activation. but i didn't activate any deals.i visited Aircel outlet to rectify this issue, they suggested to install some ad-blocker to avoid advertisement as they could not do anything from their end, after install the ad-blocker also i'm facing the same issue.
Aircel will give low cost tariff plans but they will detect the money through this way.
How come without any confirmation they can activate it?, even though i sent a STOP message to 155223, but its getting repeated.
Aircel Sucks!!!
Still I did not get my money back.
No. Not yet resolved.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in