[Resolved]  Aircel — Documents mismatch after porting to Aircel

Address:712101

Dear Sir,

I have port my mobile no. [protected] to Aircel on May, 2016 and in
this regard I have submitted my documents like Aadhar card xerox copy
and photo to Aircel Store, Chandannagar, Hooghly. But unfortunately my
mobile no. has not been activated with my documents and after
consulting the Aicel store they activated my mobile no. with someone
documents and told me that they have already sent my documents with
connection form to Aircel office and this was the mistake of entry of
data by Aircel and also told me that, they sent a mail to Aircel Head
office and they confirmed that the same has been changed to my name
and address by Aircel office within a few days. But more than 03month
has already passed, but till now they cannot do this.

With the above details, I request your goodself to kindly look into
the matter and take necessary action for change the name and address
in my name instead of someone name.

Hope, you will do the needful at the earliest.

Thanks & Regards,
Pratap Kumar Mukherjee
Address:
20/267, Pratappur,
Post - Chinsurah, Dist. - Hooghly,
Pin-712101, W.B.
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Sep 6, 2016
Complaint marked as Resolved 
Today on 06.09.2016 my documents has been updated by Aircel.
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2016
Aircel Customer Care's response
Dear Pratap Kumar Mukherjee,
We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)
2 Passport Size Photos

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Sep 05, 2016
Updated by Pratap Kumar Mukherjee
Dear Sir,
I have already visited several times to your store but continuously they told me that, this is not their fault and this is the fault of those person who entered the data on the system. I have already submitted my documents and photo then why further I will submit the same? I have repeatedly contact with your store but passed three months they do not take any action from their end and I used my mobile no. by other name.

I request you to please do the needful for rectify the same.

Rgds,
Pratap Kumar Mukherjee
Verified Support
Sep 07, 2016
Aircel Customer Care's response
Dear Pratap Kumar Mukherjee,

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Thanks and Regards
Aircel Social Media Team
Sep 08, 2016
Updated by Pratap Kumar Mukherjee
Dear Sir,

After I got confirmation from Aicel on 06.09.2016, yesterday I further visited to your Aircel store, Chandannagar and found that the name has been changed but there was no change in my address and the address remain same as earlier.

I request you to please do the needful for rectify the same.

Rgds,
Pratap Kumar Mukherjee
Verified Support
Sep 09, 2016
Aircel Customer Care's response
Dear Pratap Kumar Mukherjee,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Sep 09, 2016
Aircel Customer Care's response
Dear Rakesh Samantaray,

Please share the following details in order to assist you better:

20 digits SIM number:
Alternate number:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Sep 10, 2016
Aircel Customer Care's response
Dear Pratap Kumar Mukherjee,

As per our records, your name in our database is PRATAP KUMAR MUKHERJEE & registered address is 267/20, PROTAP PORE, CHINSURAH, Hooghly, West Bengal, 712101.Hence, no issue found at our end.

Thanks and Regards
Aircel Social Media Team
Verified Support
Sep 10, 2016
Aircel Customer Care's response
Dear georgyjacob,

We would like to inform that shared Aircel number [protected] has already been activated at our end.

Thanks and Regards
Aircel Social Media Team
Complaint comments 

Comments

Hi Sir,

I have given my documents to activate my lost sim - [protected], still its not activated. Please help me out.

With Regards
Rakesh Samantaray
My sim i purchased before 2 days is still not active. pls solve the issue immediately
mob. no. [protected] (haryana)
Aircel Customer Care's response, Sep 9, 2016
Verified Support
Dear georgyjacob,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Alternate number :
16 digits SIM number:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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