[Resolved] Aircel — Documents mismatch after porting to Aircel | |||
Dear Sir, I have port my mobile no. [protected] to Aircel on May, 2016 and in this regard I have submitted my documents like Aadhar card xerox copy and photo to Aircel Store, Chandannagar, Hooghly. But unfortunately my mobile no. has not been activated with my documents and after consulting the Aicel store they activated my mobile no. with someone documents and told me that they have already sent my documents with connection form to Aircel office and this was the mistake of entry of data by Aircel and also told me that, they sent a mail to Aircel Head office and they confirmed that the same has been changed to my name and address by Aircel office within a few days. But more than 03month has already passed, but till now they cannot do this. With the above details, I request your goodself to kindly look into the matter and take necessary action for change the name and address in my name instead of someone name. Hope, you will do the needful at the earliest. Thanks & Regards, Pratap Kumar Mukherjee Address: 20/267, Pratappur, Post - Chinsurah, Dist. - Hooghly, Pin-712101, W.B. Was this information helpful? | |||
Sep 6, 2016 Complaint marked as Resolved Today on 06.09.2016 my documents has been updated by Aircel. Aircel customer support has been notified about the posted complaint. Verified Support Sep 05, 2016 Aircel Customer Care's response Dear Pratap Kumar Mukherjee, We would request you to visit your nearest Aircel store with the following documents to get the details for the same. POI (Proof of identity) POA (Proof of address) 2 Passport Size Photos Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 07, 2016 Aircel Customer Care's response Dear Pratap Kumar Mukherjee, We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance. Thanks and Regards Aircel Social Media Team Verified Support Sep 09, 2016 Aircel Customer Care's response Dear Pratap Kumar Mukherjee, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 09, 2016 Aircel Customer Care's response Dear Rakesh Samantaray, Please share the following details in order to assist you better: 20 digits SIM number: Alternate number: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Sep 10, 2016 Aircel Customer Care's response Dear Pratap Kumar Mukherjee, As per our records, your name in our database is PRATAP KUMAR MUKHERJEE & registered address is 267/20, PROTAP PORE, CHINSURAH, Hooghly, West Bengal, 712101.Hence, no issue found at our end. Thanks and Regards Aircel Social Media Team | |||
2 Comments | |||
Comments
My sim i purchased before 2 days is still not active. pls solve the issue immediately
mob. no. [protected] (haryana)
mob. no. [protected] (haryana)
Aircel Customer Care's response, Sep 9, 2016
Verified Support
Dear georgyjacob,
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Alternate number :
16 digits SIM number:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Alternate number :
16 digits SIM number:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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I have given my documents to activate my lost sim - [protected], still its not activated. Please help me out.
With Regards
Rakesh Samantaray