[Resolved] Aircel — E-payment done in aircel.com, balance deducted from bank a/c but recharge was unsuccessful | |||||
Last saturday (d.[protected] i did an online recharge (rs 193.00) by debit card But recharge was unsuccessful and balance deducted from bank a/c. according to e-payment guidelines the money will be refunded within 5 working days from the date of transaction (* mark mentioned in screenshot). It's already been 8 days my money is not refunded yet. Mobile number - [protected] Area - odisha Recharge date - 11.09.16 Please help. Was this information helpful? | |||||
Oct 24, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 22, 2016 Aircel Customer Care's response Dear mahesh 001parsad, We request you to please guide the retailer to send below SMS to get wrong recharged amount. WRN and send it to 171. Thanks and Regards Aircel Social Media Team Verified Support Sep 23, 2016 Aircel Customer Care's response Dear Customer(Guptes.war), As per our concern team if you have not got the deducted amount in your bank account then contact with the respective bank for the same. Warm Regards, Aircel Social Media Team | |||||
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A wrong recharge was done on [protected] insted of [protected] a prepaid number amount Rs 90.00 on 08 Sep 2016 through a retailer .
Please refund my balance.trans ID-PBR[protected]
RECHRGE AMOUNT RS-90.0, RECHRGE DATE-08/09/2016
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team