Aircel — Even aircel social care team is worst customer support

Address:Ghaziabad, Uttar Pradesh, 201016
Website:www.aircel.com

On 23 may after recharging my number [protected] with 123 rs. For 500 mb data pack aircel is deducting continuously from my main balance for data usage. Though i received the confirmation message stating that 3g services are activated on your number i am being charged. I filed a complaint after so many calls at customer care with complaint number 1-[protected] and i was told that it will be resolved within 24 hours along with waiver o[censored]nfair balance deduction. Now on 24 may i received message stating that my complaint is resolved but still i am being charged for data service from my main balance. Pathetic service. Even by Aircel Social team it was registered again with complaint no. 1-[protected] but not resolved yet. I want my data pack that i paid Rs. 123 for 500 mb, along with my balance which was deducted. I dont remember the exact amount which was deducted as it was deducted in various slots but the total amount deducted was around 100 rs. I have not yet received my data of 500 mb and if i switch on internet connection i am being charged. Now they said they changed the plan.. that too got changed on 26 May and I recharged on 23 May. how come i did not get the old benefit.. infact nothing.. its been more than 20 days for this complaint and they neither gave me any waiver.. nor a solution.. worst service even by social care team
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Aircel customer support has been notified about the posted complaint.
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Dear Customer(shikhar.m),

We are working upon your issue and will get back to you with an appropriate resolution.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Dear Aircel Social Media Team,

This bull formality you are doing from last 20 days. Had you intend to do something you would have refunded my money until now.

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