Aircel — Even aircel social care team is worst customer support | |||||
On 23 may after recharging my number [protected] with 123 rs. For 500 mb data pack aircel is deducting continuously from my main balance for data usage. Though i received the confirmation message stating that 3g services are activated on your number i am being charged. I filed a complaint after so many calls at customer care with complaint number 1-[protected] and i was told that it will be resolved within 24 hours along with waiver o[censored]nfair balance deduction. Now on 24 may i received message stating that my complaint is resolved but still i am being charged for data service from my main balance. Pathetic service. Even by Aircel Social team it was registered again with complaint no. 1-[protected] but not resolved yet. I want my data pack that i paid Rs. 123 for 500 mb, along with my balance which was deducted. I dont remember the exact amount which was deducted as it was deducted in various slots but the total amount deducted was around 100 rs. I have not yet received my data of 500 mb and if i switch on internet connection i am being charged. Now they said they changed the plan.. that too got changed on 26 May and I recharged on 23 May. how come i did not get the old benefit.. infact nothing.. its been more than 20 days for this complaint and they neither gave me any waiver.. nor a solution.. worst service even by social care team Was this information helpful? | |||||
Aircel customer support has been notified about the posted complaint. | |||||
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We are working upon your issue and will get back to you with an appropriate resolution.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team