[Resolved] Aircel — Extra balance deduct for a call

Tridibmaiti

from Tufanganj, West Bengal

Address:

South 24 Parganas, West Bengal, 743331

I am using Aircel, my no. is [protected]. My call rate is aircel to aircel -10p, but today after a call of 1hour I have seen that it was debited 49 rs from my main account, whether the deduction should be maximum 6rs. Why this type of inconvenience is happens from aircel I don't know. Worst service provider, cheater, most fraud service provider is aircel Refund my balance.

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Oct 24, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

Aircel Customer Care's response Dear Tridibmaiti,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Sample no.-

Date and time of call:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 23, 2016

Aircel Customer Care's response Dear Tridibmaiti,

We would like to inform that as per CDR, balance got deducted Rs 50.90 on 9/17/2016 at 12:27:26 AM, for making local A2A call to (Sample-98009#####) call duration total 3601 Sec.

Thanks and Regards

Aircel Social Media Team