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[Resolved]  Aircel — Fake call rate

Address:713358

I got an sms; recharge with rs7= rs5tt+10p/30p, 28d.
I have recharged my no [protected] through gift box recharge for the above said amount. After 3 days my call rates changed to 2.5p/sec. How is this possible? I should get validity for the above call rate for 28 days because they sent an sms mentioning that instead of 3 days. Also i called aircel customer care, they denied the said offer.
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Oct 11, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2016
Aircel Customer Care's response Dear Rajib Maji,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Sep 09, 2016
Updated by Rajib Maji Date of offer message received: 28.08.2016 07:37PM
Recharge Date: 28.08.2016 07:38PM
Mode of recharge:SOMA or through gift box recharge
Transaction ID:WBR[protected]

My mobile no- [protected]
Verified Support
Sep 10, 2016
Aircel Customer Care's response Dear Rajib Maji,

As per our concerned team, you recharged with RCV-7 on 28/08/2016 at 19:38 and received correct benefits as per offer. (A2A 10p/min, A2O 30p/min valid for 28 days and Rs.5 talk time in main account). Hence, no issue found at our end.

Thanks and Regards
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

I have got a new sim on 4th September. Retailer said if I pay 70 rs. then I will get 60rs talk time & a new sim. Today the sim was activated. Then I got to the shop and said kindly make my FRC. then the retailer said ok after one hour we will make FRC in your no. But they not done.
Reply
Aircel Customer Care's response, Sep 7, 2016
Verified Support
Dear Sourav mukhopadhyay,

We request you to visit at the point of sale for further assistance in this regard.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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