[Resolved] Aircel — fake msg from aircel regarding RC 64

vinodgsi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi Aircel, I received a msg from aircel on 17th july 2014. Msg: Rs 30 Off on RC64. Rch & get UNLTD Local A2A FREE calls (28 Days) & Rs 30TT FREE(LTV).Dial *121*64# to act, Xtra benefit in 48 Hr. Exp Hi Speed on Aircel 3G As per the instructions in the msg I have dialed *121*64# Rs:64 got deducted insted of Rs 34 from my main balance. I gave a complaint and they have closed it with out crediting Rs 30. Complaint: Dear Customer, Details of your last two service requests are : 1.SR#1-[protected] of Type:Balance Enquiry is Closed and closure date is[protected] 2.SR#1-[protected] of Type:Call Charging Enquiry is Closed and closure date is[protected] Please do the needful... Thanks & regards Vinod Kumar [protected].

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Aug 14, 2020

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel India

from Mumbai, Maharashtra

Hi,

Thank you for reaching us at Social Care.

We have forwarded your complaint to
the concerned department and we will get back to you shortly with further
updates.

Kindly feel free to write to us
at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution
and the best of services at all times.

Thanks & Regards

Customer Service
Officer | Social CareTeam

Email us @[protected]@aircel.co.in

P Please consider the environment before
printing this email

vinodgsi

from Hyderabad, Telangana

Rc 64 issue resolved. Thanks a lot consumer complains site..

gangaimurthy

Hi, I have recharged from internet banking of Rs. 85, for which i received a message 207:Txn No. CHR[protected] to Recharge MRP 85 is successful . TT= 0 INR, New Balance 0.52 INR, P.F 75.65 INR, Service.Tax 9.35 INR.

But, i could able to make call when i called customer care on 17.01.2015 they said the charge value (Rs. 85) is a ratecutter, whereas
I have been using rate cutter of Rs. 79 before i asked them how two rate will get activate and if it an rate cutter how could i receive message like this the representative put the call on hold and call got disconnect

Again i called explained same problem and asked why this happened please reverse my money to balance
Account to avail call as soon as that i received message that

Dear Customer now enjoy all local calls at just 35p/m for 28 days

I informed that too they informed me to call next day and your issue will resolved in 4
hrs. But still issue is same please refund mymoney to balance account why should i avail two rate cutter?

Each and every time customer cann't check your details right.

Ref:Dear Customer, Details of your last two service requests are :
1.SR#
1.SR#1-[protected] of Type:Balance Enquiry is Closed and closure date is[protected]
2.SR# 1-[protected] of Type: Other Status is Closed and closure date is[protected] of Type:{1} is {2} and closure date is {3}
2.SR#{4} of Type:{5} is {6} and closure date is {7}

Thanks,
Gangai - mobile :[protected]