Aircel — False offers and worst customer care service | |||||
Hi team, My number : [protected]. I feel aircel has the worst customer care service. I got a msg on 14/june/2016 offering rs.10/- cashback on rc 34-1ps/2sec as aircel ramzan offer of the day. The problem is that i didn't get cashback even after 48 hours. I called customer service multiple times but there was irrelavent and Careless answers from each and every customer service i spoke and even i spoke to manager and asked to raise a complaint, complaint was raised. And on the same day rs.12/- rs was deducted from my account without any intimation and spoke same to customer and they replid me that i will be getting balance in 2 hours. Whenever i call they always say that service down or application down some blah blah. This is one of the worst customer service support and i even did not get my money back till today. What is problem with aircel to solve customer issue issues as soon as possible. Please solve my problem as soon as possible. Was this information helpful? | |||||
|
Aircel customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
I am not asking free money to credit me. I am asking my money back which you offered me.
Reply
Dear Customer(RohitVarma),
We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Mode of recharge:
Transaction ID:
And for your deduction issue, please share "Any message received upon deduction" so that we can assist you in the best possible manner.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:
Mode of recharge:
Transaction ID:
And for your deduction issue, please share "Any message received upon deduction" so that we can assist you in the best possible manner.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
I did not get any Transaction ID as I did through USSD by dailing *121*34# from my phone. I got following messgae after recharge.
"DK-AIRCEL: RC34 Recharge successful. Enjoy Local mobile calls at 1p/2secs for 56 Days. No Hidden charge"
thats it." on 14/June/2016.
and what about 10 Rs cashback.
and on the same my Rs.12/- balance was deducted without any intimation/message.
One more thing "AS I AM CALLING CUSTOMER CARE OVER THIS ISSUE FROM LAST 3 DAYS BUT WHEN EVER I CALL EVEN AT MORNING 8 OR ANY TIME IN A DAY THE IVRS SAYS WE HAVE HEAVY TRAFFIC PLEASE CALL LATER AND CALL IS GETTING DISSCONNECTED. THIS PROBLEM IS TO MY NUMBER ONLY NOT FOR OTHER AIRCEL NUMBERS."
"Y DO U PEOPLE BLOCK THE CUSTOMER NUMBERS WHO FREQUENTLY CALL CUSTOMER CARE OVER THE ISSUE"
Please dont repeat this and solve issue ASAP.
Thank you for your reply to Consumer Complaints as none o[censored] responded through message, call, mail.
"DK-AIRCEL: RC34 Recharge successful. Enjoy Local mobile calls at 1p/2secs for 56 Days. No Hidden charge"
thats it." on 14/June/2016.
and what about 10 Rs cashback.
and on the same my Rs.12/- balance was deducted without any intimation/message.
One more thing "AS I AM CALLING CUSTOMER CARE OVER THIS ISSUE FROM LAST 3 DAYS BUT WHEN EVER I CALL EVEN AT MORNING 8 OR ANY TIME IN A DAY THE IVRS SAYS WE HAVE HEAVY TRAFFIC PLEASE CALL LATER AND CALL IS GETTING DISSCONNECTED. THIS PROBLEM IS TO MY NUMBER ONLY NOT FOR OTHER AIRCEL NUMBERS."
"Y DO U PEOPLE BLOCK THE CUSTOMER NUMBERS WHO FREQUENTLY CALL CUSTOMER CARE OVER THE ISSUE"
Please dont repeat this and solve issue ASAP.
Thank you for your reply to Consumer Complaints as none o[censored] responded through message, call, mail.
Dear Customer(RohitVarma),
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Dear RohitVarma,
We have checked your account and found that you have recharged with RC 34 on 14th Jun'16 and you have received the benefits respectively. We would like to inform you that you have received the cash back offer of Rs.10 on 16th Jun'16 already. And on the same day you have consumed the data of 2214 KB hence, it has been charged Rs. 22/- for browsing the internet. We regret to inform you that we would not be pass any waiver in this regard as it has charged correctly.
Warm Regards,
Aircel Social Media Team
We have checked your account and found that you have recharged with RC 34 on 14th Jun'16 and you have received the benefits respectively. We would like to inform you that you have received the cash back offer of Rs.10 on 16th Jun'16 already. And on the same day you have consumed the data of 2214 KB hence, it has been charged Rs. 22/- for browsing the internet. We regret to inform you that we would not be pass any waiver in this regard as it has charged correctly.
Warm Regards,
Aircel Social Media Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information