Aircel — Feeling irritated by aircel customer service - my mobile number [protected]

Address:

600032

Hello,

I am writing this after speaking with various customer care executives from Aircel.


The response they gave me is ridiculous.

I raised a complaint on 23rd Jan 2016 and the executive told me that I will be refunded on 27th Jan. But I have not received the refund.

So I called customer care again, the executive told that there is a network issue at their end and he asked me to wait for 4 hours for the refund.

This time also I never received my refund.

I called again on Jan 28, and this time the call was transferred to another section, the lady asked me to wait for 24 hours.

I have not received the refund on Jan 29(today), so I called the Customer care again, this the response was "Amazing". This time I spoke with a lady named UMA.

This is the sentence which she told

UMA : "We are working 8 hours a day, so you have to wait for 3 working days".

This was not mentioned in any of the previous calls. Are they playing with me ?

Please consider.

My mobile number is [protected].

Regards,
Mayuran