Aircel — Fraudulent deduction of balance and rogue customer care

Address:

Chennai, Tamil Nadu

Hi, A few days back, after I'm done checking some Google results, I received a message from Aircel that 20 INR has been deducted from my account for activating a VAS service called Video talkies. When I tried to contact the customer care, I was not connected at all. In about 3 days post this incident, another 15INR was deducted from my account for the same reason. I came to know that by sending a message to 155223 with the word Stop will cancel all the active VAS services. But shockingly, when I sent the message, I received a reply stating that I have no active services to deactivate. The customer care support, when contacted, bluntly said that they cannot help me in this issue and urged me to accept that I accidentally clicked on some link that triggered this VAS. And they were not ready to answer why I got such a reply when I tried deactivating. Now, yesterday again another 3INR was deducted and the rogue customer care person who spoke to me laughs and says I played some games online and thats why they took that money. Without even using the internet, without clicking any links and without any request for activation, these frauds are robbing off my balance. I suggest people not to use this network as they will do the same to you as well.