[Resolved] Aircel — Frustrated by video talkies | |||
Hello Aircel, 16-March'16: I was charged Rs. 50 towards Video Talkies. Follow-up. 23-March'16: Received a message that the service is stopped. 24-March'16: Since this day, I've been following with you for the refund of Rs.50 as only the service is stopped although you were notified on 16th itself the day I was initially charged. 29-March'16: Received a message that Video Talkies has been auto-renewed and again lost Rs.50 from my account. Attaching all proofs for your understanding. How do I ensure that the service has been stopped? How to ensure that the auto-renewal doesn't happen anymore? When can i expect the refund of Rs.100 back to my account? Thanks! Jayan B +91-[protected] Was this information helpful? | |||
Apr 6, 2016 Complaint marked as Resolved Had to send an email to Aircel appellate Aircel customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Your query if answered will be a welcome solution for many. This is becoming a common problem with aircel. They are just robbing of the mobile balance by activating these subscriptions without the knowledge of the consumer. I too was charged Rs. 50 for videotalkies twice and for game club once. The problem is, even after complaining to the customer care, actions are not taken. The customer care executive with whom i explained this problem heard all the complaints, put me on hold and said he will see what he can do and asked me to wait. He then disconnected the call after 5 minutes. Unprofessional behaviours like this is not fair.
Reply
Dear Jayan Bhaskaran,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Warm Regards,
Aircel Social Care Team
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Warm Regards,
Aircel Social Care Team
Dear Jayan Bhaskaran,
We have verified your number and found that the download request has been initiated from your end through WAP mode on 29/3/2016. The pack is VTALKIES and amount of Rs.50 deducted for the same. The same had consent ID. Hence charged deducted are authentic
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
We have verified your number and found that the download request has been initiated from your end through WAP mode on 29/3/2016. The pack is VTALKIES and amount of Rs.50 deducted for the same. The same had consent ID. Hence charged deducted are authentic
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
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