Aircel — Games club unsubscribe or deactivate

Last month 99 rupees and 86 rupees this month, went from my balance regarding games club. But i unsubscribed it and sent sms to deactivate. But still i did not get my money back. Now 0 rupees balance in my account. Please send me my money. 180rupees. Please please unsubscribe all plans and deactivate. I need that money please. Please understand and send my money back to my account of balance.
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Aircel customer support has been notified about the posted complaint.
Jun 09, 2016
Updated by Vino143banu
Please send my money back to balance. Last month 99 rupees and this month 86 rupees went from my balance. I sent request to deactivate. But i didnt get my money yet.
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Dear Customer(Vino143banu),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of deduction:

To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
My Aircel number: [protected]
Date of deduction: May and June (both months) I am sorry i am not sure about exact dates. Possibly by first/ second week of each months. But regarding Games Club it is deducted 99rupees last month + 86 rupees this month
Dear Customer(Vino143banu),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Thank you for the reply. Could you please tell me when my amount will be send back to my account?
Dear Customer(Vino143banu),

We understand the inconvenience being faced by you, our team needs some more time. We shall contact you shortly.


Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards


Aircel Social Media Team
Dear Customer(Vino143banu),


We'd like to Inform you that VAS pack has been activated from your side through WAP mode and its get renewed. Hence, we won't be able to post any adjustment in this regard. Further, VAS pack has been deactivated.


Thanks and Regards

Aircel Social Media Team
i sent sms to stop it (unsubscribe) on that day itself. so why didnt that processed properly? i didnt use that games club. why dont you send my money back? This activity is very bad and i am feeling bad to chose AIRCEL now. Please advise
Dear Customer(Vino143banu),

We have highlighted your issue to the concerned department. We will get back to you with the best possible solution.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Dear Vino143banu,

We would like to inform you that Mplayboy99 pack has been deactivated and Rs.153/- has been refunded to your account. Let us know if there is anything else we can help you with.

Thanks and Regards,
Aircel Social Media Team
My number is [protected]
Date 15.08.2017-19.08.2017 already I had send stop message to this number(155223)many times that you have said but they still taking money from my number and I am not ask any game from games club
Aircel Customer Care's response, Aug 21, 2017
Verified Support
Dear Customer (Dharanya S),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 5, 2017
Verified Support
Dear Customer (Dharanya S),

We would like to inform you that the VAS was de-activated and we had refunded the amount of Rs.19/- to your account on 22-Aug-2017.

Warm Regards,
Aircel Social Media Team

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