[Resolved]  Aircel — Harassment by aircel executives for bill payment

Address:

New Delhi, Delhi

My complaint is with respect to the harassment I am facing every time with respect to payment of my aircel mobile no [protected] bill. I have been using this connection for the last 3 years and not once have I defaulted in any bill payment. The bill is usually generated on 19th of every month and the due date is 3rd of next month. That means we have about 15 days time to pay the bill at our convenience. Here is where the horror begins. As soon as the bill is generated, the aircel customer care executives will start calling up every day to know when the bill will be paid. This has been happening for last 6-7 months. Since I am very disciplined about my bill payments I always pay my bills on the due date ie 3rd of the succeeding month in a timely manner. I have repeatedly told them that the payment will be made on the due date, not before, not after, and to not disturb me before the due date. however apparently they don't understand either Hindi or English. I am constantly harassed by calls from them sometimes 2 or 3 times a day . This needs to stop immediately.